& Passenger Services
Since our inception over two decades ago, Pax Assist has been honored to provide flight operations, weight & balance, and passenger services to the airlines of JFK Airport. Because our personnel are professional, safety-conscious, and customer-focused, we continue to enhance customer loyalty, drive repeat business, boost positive brand image, and avoid costly customer complaints and lawsuits.
Elevate Your Customer Service
Every PAX staff member is trained to focus on passenger needs as their number one priority. Should a customer service issue arise, they will immediately provide effective and efficient corrective action to resolve that issue. This unparalleled customer-focused service means many fewer complaints and many more satisfied airline passengers.
Stand out through Specialized Service
All services are provided by staff trained exclusively in Flight Ops (including weight & balance) and Passenger Services (including wheelchair handling, skycap services, and baggage services) so that passengers receive the very highest quality service. We train our staff in sensitivity, courtesy, and proven best practices for providing safe assistance to passengers. We also require six-month follow-up training, to make sure that staff member continue to provide the highest standard of service.