about us
Our Story
In 2007, PAX Assist opened its doors as a New York-based “Transport chair Only” service company. Pax Assist immediately began working on technology innovations to improve the quality of service provided to passengers who needed a transport chair while reducing costs for their airline partners. Two years after launch in March 2009 Pax Assist captured 70% of JFK Terminal Four airline clientele.
After continued innovation and multiple successful deployments, in April 2013 they bid for and won the Terminal Four contract as the sole transport chair provider for all IAT clientele. In July 2017, Pax Assist bid for and won the JFK Delta T2 contract. Due to the resounding success with T2, they were awarded the entire JFK Delta contract in November 2017.
Pax Assist took their knowledge from assisting millions of passengers with disabilities and developed Jetweels as a solution to many travel-related problems.
Esma Dahbali
Esma Dahbali is an entrepreneur, businesswoman, and the founder and CEO of Pax Assist Inc. She is an aviation enthusiast and a passionate human rights activist. Her career in the industry started as a pilot and a trained and licensed flight dispatcher. In 1997 she became an FAA licensed Advanced Ground Instructor. In 2007, her passion for the industry and people with disability led to the foundation of Pax Assist Inc., seeking to improve the service provided to Passengers with Reduced Mobility. In 2012, she began developing the world’s first transparent and non-metallic transport chair known as Jetweels. Jetweels will provide the much-needed solution for that invasive pat-down for passengers that cannot walk through the metal detectors at airport security.
She has a Master’s Degree in Transport Management and was a Professor at the College of Aeronautics.
client comments
Pax Assist is our service provider at John F. Kennedy international airport and providing a high level of service at this location. From technology applications to service levels and employee professionalism, they have been a pleasure to work with.
Pax Assist is a very progressive company, and the leader in their field through investing in technology, product, and their staff. Pax management are professional and responsive to any request or query. They are thorough, but also easy to work with and always willing to take the time to discuss any concerns and open to suggestions for improvement. I am confident in recommending Pax Assist to any airline or airport.
